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Returns & refunds

Refunds and returns information

Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 365 days of receipt. Subject to the following conditions:

  • Items are returned carriage paid.
  • Items are received in a resalable condition.
  • Items should be returned unused in their original condition in order to secure a refund.
  • Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).

We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.

All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you by completing the relevant returns form.

We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.

You must obtain a Returns Number and form before returning any goods.

Please contact Fenwick’s for this – 01939 234622

Once you have a Returns Number we will send you our returns form to fill in and send back alongside your item(s).

Fenwick’s Ltd are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

Shortages & Damage

Please advise Fenwick’s of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Please contact Fenwick’s, quoting your customer account number and order number if you have any questions or queries. You can do this by telephone directly on 01939 234622 or email info@fenwicksbike.com.